Frequently Asked Questions
Find answers to common questions about booking, traveling, and more
Booking & Reservations
You can book a tour directly through our website by selecting your desired destination and dates. Once you find a tour you like, click "Book Now" and follow the simple checkout process. You can also contact our travel experts for personalized assistance.
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. For certain destinations, we also offer payment plans to help spread the cost of your trip.
Yes, you can modify your booking up to 30 days before departure, subject to availability. Changes may incur additional fees depending on the modifications requested. Contact our support team for assistance.
We offer free cancellation up to 30 days before departure for a full refund. Cancellations made 15-29 days before receive a 75% refund, and 7-14 days before receive a 50% refund. Unfortunately, we cannot offer refunds for cancellations less than 7 days before departure.
Travel & Tours
Our tour prices typically include accommodation, guided tours, transportation between destinations, some meals (as specified in the itinerary), and travel insurance. Flights to/from your destination, visa fees, and personal expenses are usually not included unless otherwise stated.
Our group tours typically have 8-16 travelers, ensuring a personalized experience while still providing opportunities to meet fellow travelers. We also offer private tours for those seeking a more exclusive experience.
Absolutely! Many of our travelers join us solo. Our group tours are a fantastic way to meet like-minded adventurers. We can also arrange single supplements for private room accommodations.
Yes, we specialize in creating customized itineraries tailored to your interests, pace, and budget. Contact our travel experts to start planning your bespoke adventure.
Health & Safety
Yes, all our tours include basic travel insurance covering medical emergencies and trip interruption. We recommend upgrading to comprehensive coverage for additional protection, including baggage loss and travel delays.
We follow all local health guidelines and requirements at each destination. This includes enhanced sanitation protocols, flexible booking options, and up-to-date information about entry requirements. Please check our COVID-19 travel hub for the latest information.
Vaccination requirements vary by destination. We provide detailed health information for each tour in your booking confirmation. We always recommend consulting with your healthcare provider or a travel medicine specialist at least 6-8 weeks before departure.
All our travelers have access to 24/7 emergency support. Our local partners and guides are trained to handle emergencies, and we maintain relationships with medical facilities at all our destinations.
Before You Travel
At minimum, you'll need a valid passport with at least 6 months validity beyond your travel dates. Some destinations require visas or other permits. We provide detailed documentation requirements in your booking confirmation.
We recommend booking at least 2-3 months in advance for popular destinations and peak seasons. This ensures the best availability and prices. Last-minute deals are sometimes available for more flexible travelers.
We provide detailed packing lists specific to your destination and activities in your pre-departure documents. Generally, we recommend packing light with versatile clothing suitable for the climate and cultural norms of your destination.
Yes, you'll receive comprehensive pre-departure documents 2-3 weeks before your trip, including day-by-day itinerary, accommodation details, emergency contacts, packing suggestions, and destination-specific tips.
Still Have Questions?
Our travel experts are here to help. Reach out and we'll get back to you within 24 hours.